Delivery and Shipping
Shipping FAQ — Cadeline Parfum
How fast will my order be processed?
- Metro Cebu orders placed between 8:00 AM to 5:00 PM will be processed on the same day.
- Order preparation takes about 1 hour, and delivery via Maxim usually arrives within 15 minutes to 1 hour, depending on your location and traffic.
Where are you shipping from?
- All orders are prepared and shipped from Lapu-Lapu City, Cebu.
What are the delivery options and timelines?
Within Metro Cebu (Lapu-Lapu, Mandaue, Cebu City, Liloan, Talisay, Minglanilla):
- Same-day delivery via Maxim (COD available). But Maxim requires an additional payment for COD options, and LALAMOVE also requires additional payment 30 PHP.
Outside Metro Cebu:
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- Shipped in bulk every Thursday and Friday via LBC (COD available). Flat rate is at 120 PHP, depending on the location, this will be subject to change.
- Delivery estimate: 1 to 7 days depending on your location and the courier.
How much is the shipping fee?
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- Flat rate of PHP 120 for deliveries outside Metro Cebu.
- (Subject to change depending on your exact location — we will update you if needed.)
What are my payment options?
- GOTYME
- GCash payment option
Can I cancel my order?
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- Yes, but cancellations must be done before the order is processed or dispatched.
- To cancel: Reply to your order email, contact us via the website, or send us a DM immediately.
Do you offer returns or refunds?
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- Currently, returns and refunds are not available during our soft launch.
- If you receive a wrong or damaged product, contact us within 24 hours and we’ll assist you.
Who do I contact for urgent orders or concerns?
Chainne from Cadeline
📞 0921 587 4778
Email: cadelineparfum@gmail.com